The drive to
the hospital that morning was a nervous one, strangely more so than the
previous day (when chemo had been delayed 24 hours). To distract ourselves we
played ‘I spy’. Of course, this led to conflict as we both “debated” over the
rules!!!!
When we
arrived we were instructed to go up to the Chemo treatment area. I walked
through the door followed by Craig. It is a large clinical room with 8 chemo
chairs positioned around the walls. About 6 were occupied by patients. Some had
carers with them and some who had a nurse and carer with them.
I stood at
the nursing station beside the entrance and waited to introduce myself….and
waited….and waited. Getting progressively more anxious and angry, a number of
staff walked past and didn’t even acknowledge we were there. After about 5 minutes
Craig had to interrupt and introduce us and state that I was there to start my
first chemo session.
The Nurse pointed
to a free chair and told me to go and sit in it. We sat there for another 20
mins … no one came near us.
As time
progressed I was becoming significantly more anxious and agitated and to be
honest very cross. Even as I write this I feel myself becoming agitated and
very emotional. Just to clarify this for those of you who don’t know me. I am
not normally an anxious person, I am a fairly laid back and easy going person.
I have spent a large part of my working life in clinical situations and on
wards in hospitals and pride myself on my patient care and communication.
Craig went
back to the nursing station to ask “what was going on” and state that we had
been waiting for 20 minutes with NO further acknowledgement.
EVENTUALLY a
nurse came over and politely introduced herself.
At this
point emotions spilled over and I started to cry. I was so nervous. I was anxious
about what to expect and to be honest I felt so neglected by the staff that
morning. It felt as though they were oblivious of how I was feeling and to them
it was just another day, but to me … it was so momentous, this was the start of
the treatment that is going to SAVE MY LIFE.
Often
in jobs in the NHS we become caught up in the routine and forget that this is
lifesaving treatment. Each person in those eight chemo chairs is an individual
with their own feelings, worries, and asking themselves...... will I survive? If this doesn’t work will I
die? Therefore an empathetic and sympathetic approach is vital, a one size fits
all approach just doesn’t cut it.
Up
to this point the service we had received from all of the staff in both the
surgical clinic and the Oncology clinic had been empathetic and exceptional. I
think I felt so let down and disappointed, it was overwhelming.
The nurse
reacted to my crying mess by pulling the curtains round and giving us some
privacy. She listened to us as we expressed our disappointment and anger at the
poor reception we had received. I highlighted that this was my first attendance
for Chemo, I had never been in the room before and it was the unknown that was
most daunting.
All we
wanted was someone to acknowledge us, walk us the 10 metres to the chair and
say ‘we are busy today, have a seat someone will be with you very shortly’. Not
big demands or requests I don’t think!!! The nurse offered us the opportunity
to make a complaint which we declined.
The nurse
was brilliant so gentle and kind, she talked us through the chemo sequence. She
reviewed all of the drugs with us and it never felt like she was rushing through.
She inserted a cannula into my very poor veins!! (I have very inaccessible veins, more of that
later) a challenge to her skills!!
The tray of
syringes arrived. As we had been warned they were daunting looking. 2 Large red Syringes and 4 other clear syringes two of each of the three
drugs I was to receive.
She started to slowly inject the first syringe.
I was encouraged to keep drinking water throughout this. She kept checking my
forearm to ensure the veins were still stable. My forearm began to get extremely
cold. Craig felt my arm and said it was ice cold and asked “should it be this
way?” The nurse then requested a heat pack, which was positioned on my forearm
to help reduce the cold and therefore improve the process of injecting the
chemo drugs.
One by one
the syringes were injected, six large syringes later and they were done, an IV
bag of saline was run through to clear the lines.
Whilst she
was injecting the syringes the nurse chatted away to us, which was so
important. We gossiped away, she told us about herself and asked about us, this
was vital as it acts as a distraction during what is a rather an unpleasant
experience. We were also offered a cup of tea which was very much needed with a
lovely piece of shortbread, always a bonus!!
The whole chemo
delivery process took about 80 mins.
Before we
were allowed to leave we had the medications I would need to take over the next
3 days explained to us, a combination of oral steroids and anti-sickness
tablets to manage the nausea the Chemo drugs would cause.
I was
encouraged to keep drinking water to flush the drugs through my system and also
warned that the chemo drugs would make my pee red!!
We drove
home and I rested on the settee ........ and then it started……
I am so moved by your story Lorna. Thank you for sharing your experiences with us. You are a courageous lady. I send warmest good wishes as you start your treatment and hope that eventually you will be restored to full health. Theresa
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